Getting Started
9 articles
Help center
Find answers about memberships, visits, policies, and gym operations.
Common questions
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Configure a Custom Portal Domain
Point a member-facing domain such as members.yourgym.com at your Topo portal and verify DNS/TLS status.
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I Cannot See a Menu Item
Troubleshoot missing staff navigation items caused by role permissions, disabled accounts, or location access.
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Team and Role Overview
Understand staff users, roles, permissions, location scope, invitations, PINs, and disabled accounts.
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Waiver System Overview
Understand how waiver documents, versions, signatures, guardians, and check-in gating work in Topo.
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Welcome to the Topo Staff App
A quick orientation to the staff workspace, location-scoped data, role-based navigation, and where daily work happens in Topo.
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Configure an Email Sender Domain
Verify a sending subdomain, configure From and Reply-To settings, and unblock broadcasts and sequences.
Browse by topic
Front Desk Operations
11 articles
Members, Families, and Access
14 articles
Plans, Billing Rules, and Membership Products
25 articles
Waivers, Safety, and Proficiencies
8 articles
POS, Sales, Inventory, and Taxes
20 articles
Marketing, Communications, Forms, and Inbox
17 articles
Team, Roles, and Staff Scheduling
4 articles
Troubleshooting and Operational Edge Cases
10 articles
Help Docs Administration
3 articles