Front Desk Operations

Open the Front Desk for the Day

Learn how to open the Front Desk for the Day in Topo, including confirm selected location.

Updated 2 months ago

Search for a Member

Learn how to search for a Member in Topo, including search by name, email, phone, barcode, QR token, or identifiers.

Updated 2 months ago

Create a Walk-In Member

Learn how to create a Walk-In Member in Topo, including required profile fields.

Updated 2 months ago

Check In a Member

Learn how to check In a Member in Topo, including manual check-in.

Updated 2 months ago

Resolve Check-In Blockers

Learn how to resolve Check-In Blockers in Topo, including missing/expired waiver.

Updated 2 months ago

Check In a Family

Learn how to check In a Family in Topo, including selecting household members.

Updated 2 months ago

Add a Guest Check-In

Learn how to add a Guest Check-In in Topo, including guest check-in is staff-side only.

Updated 2 months ago

Use the Check-In Kiosk

Learn how to use the Check-In Kiosk in Topo, including finding kiosk URL.

Updated 2 months ago

Rotate a Member QR Code

Learn how to rotate a Member QR Code in Topo, including when to rotate QR tokens.

Updated 2 months ago

Save a Payment Method for a Member

Learn how to save a Payment Method for a Member in Topo, including hosted Stripe card collection.

Updated 2 months ago

Handle an Archived Member at the Front Desk

Learn how to handle an Archived Member at the Front Desk in Topo, including archived members are blocked from daily operations.

Updated 2 months ago